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Case Study 1:
Operations Strategy / Enterprise Architecture
The Industry:
Healthcare Technology
The Challenge:
A major healthcare technology company lacked a cohesive Operations Strategy and was experiencing significant challenges involving organizational scalability, poor customer service, inaccurate financial reporting and poor data quality. Rapid organizational growth had rendered existing financial and e-Commerce applications unstable. In additional, Executive Leadership and the Board of Directors had significant concerns regarding Sarbanes-Oxley compliance.
The Solution:
Working closely with the client’s Executive Leadership Team, HBSC helped establish a new operational vision for the organization. The new vision took advantage of cross-industry best practices, Six Sigma quality standards and involved establishing a new Operations organization. Working collaboratively with the Client team, HBSC lead a cross departmental re-engineering effort to accomplish the following:
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Conducted a Six Sigma Operations Assessment study to determine root causes |
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Conducted a Gap Analysis of Finance, Product Development, Sales and Legal departments |
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Established a new enterprise architectural vision using HBSC’ perspective-based modeling techniques |
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Gained common understanding and organizational buy-in from Executive Leadership Team |
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Re-engineering multiple end-to-end Mega-Processes |
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Evaluated and selected new transaction systems and integration technologies |
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Evaluated new reporting and analytical requirements and solutions |
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Re-engineered business processes to ensure fit with new Enterprise Architecture |
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Assisted organization with change management to efficiently transition to the new environment |
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| The Benefits: |
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Improved organizational scalability by a factor of 10x |
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Enabled company to better manage operational risks and fully comply with Sarbanes-Oxley |
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Enabled company to enter the US IPO market |
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Reduced the time it took for Finance and Accounting to close its books by 70% |
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Enabled Analytics team to spend more time on value-added work |
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Provided an operational competitive advantage |
Case Study 1 - Case Study 2 - Case Study 3
Case Study 4 - Case Study 5 - Case Study 6
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