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Case Study 1:
Operations Strategy / Enterprise Architecture

The Industry:

The Challenge:
A leading pre-IPO healthcare technology company lacked a formal Operations organization and was experiencing significant challenges involving scalability, poor customer service, inaccurate financial reporting, lack of compliance controls and poor data quality. Rapid organizational growth had rendered existing financial, customer service and e-Commerce applications unstable. In additional, Executive Leadership and the Board of Directors had significant concerns regarding Sarbanes-Oxley compliance.

The Solution:
Working closely with the client’s Executive Leadership Team, HBSC helped establish and execute a new operational vision for the organization. The new vision took advantage of cross-industry best practices, Six Sigma quality standards and involved establishing a new multi-tier Operations organization. Working collaboratively with the Client team, HBSC lead a cross departmental re-engineering effort to accomplish the following:

1. Interviewed Executive Stakeholders to understand existing pain-points
2. Conducted a Gap Analysis of Finance, HR, Sales and Legal departments based on cross-industry best practices
3. Established a new architectural vision using perspective-based modeling techniques
4. Gained common understanding and organizational buy-in from Executive Leadership
5. Re-engineered multiple end-to-end Mega-processes
6. Evaluated and selected new transaction systems and integration technologies
7. Evaluated new reporting and analytical requirements and solutions
8. Re-engineered business processes to ensure fit with new Enterprise Architecture
9. Assisted organization with change management to efficiently transition to the new environment

The Benefits:

-Improved organizational scalability by a factor of 10x
-Improved Risk Management and Sarbanes-Oxley Compliance
-Enabled company to enter the US IPO market
-Reduced time for Finance and Accounting to close books by 70%
-Enabled Analytics team to spend more time on value-added work
-Provided an operational competitive advantage
-Established a Contract "Deal Desk" that ensured SOX compliance

Case Study 1 - Case Study 2  -  Case Study 3
Case Study 4  -  Case Study 5  -  Case Study 6


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