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Case Study 2:
Strategic Planning / Operational Turnaround
The Client:
Real Estate Services Company
The Challenge:
A multi-billion dollar real estate services company faced growing competition, rising labor costs, out-dated technology and lacked a clear marketplace vision. Over a period of 25 years, the organization grew through acquisition and suffered from non-standard business processes and disparate systems that were susceptible to employee fraud.
The Solution:
Working with the client’s Executive Management Team, HBSC researched industry trends, assessed the current business environment, conducted a gap analysis on company’s existing technology platform, and facilitated several strategic planning sessions. During these planning sessions, a new organizational vision was established, priorities were set and operational metrics were established. As part of the project, the following tasks were executed:
| 1. |
Conducted client and customer interviews to assess current situation |
| 2. |
Created and distributed strategic context materials to Executive Management Team |
| 3. |
Facilitated formal strategic planning sessions |
| 4. |
Created organizational alignment between business, operations and IT initiatives |
| 5. |
Assisted in developing new customer value proposition |
| 6. |
Developed business case and gained executive approval |
| 7. |
Developed change management roadmap for revitalizing the business |
| 8. |
Worked with executives to create new organizational model |
| 9. |
Specified new Enterprise Process and Systems Architecture |
| 10. |
Established organizational metrics for tracking progress |
The Benefits:
The client organization achieved the following benefits:
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Improved margins through differentiated service offerings |
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Ability to retain strategic clients through service-level improvements |
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Lowered overall labor costs through process automation (saved $35-40 million annually) |
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Established a new strategic planning process |
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Successfully turned around a failing business into a profitable growth oriented enterprise |
Case Study 1 - Case Study 2 - Case Study 3
Case Study 4 - Case Study 5 - Case Study 6
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