Digital Transformation


Leading Financial Services company with global presence

The Challenge:

Over many years, the Client’s business technology architecture grew organically and became highly fragmented across departmental lines.  Business processes were inconsistent, inefficient and inaccurate causing both employee dissatisfaction and financial reporting errors.

The Solution:

The HBSC Consulting Team used its extensive Enterprise Architecture, Business Process Re-engineering and Domain Knowledge to quickly assess and transform the Clients business technology environment:

  1. Assessed HR, Finance, Sales, Fulfillment and Legal processes and systems architecture
  2. Interviewed stakeholder community including senior executives and front-line workers
  3. Modeled Q2C business processes to map primary, secondary and tertiary pain-points
  4. Documented detailed business requirements for future state business architecture
  5. Researched and reviewed best-of-breed SaaS software solutions
  6. Rationalized requirements against multiple Vendor Software packages (Gap Analysis)
  7. Selected best-of-breed cloud-computing solutions and appropriate integration technology
  8. Developed recommendations and execution plan (process, organization, people and systems)
  9. Established and gained Executive buy-in on detailed road-map
  10. Established Program Management Office to lead execution of the initiative
  11. Rolled-out new Q2C process across Sales Operations, Deal Desk, Order Management, Revenue Recognition and Fulfillment


Working collaboratively with our Client, the HBSC Consulting Team transformed the existing business processes, technologies and organizational structure into a highly efficient and streamlined operation. Benefits included:

  • Financial Accuracy: Achieved through tightly controlled processes and improved transaction systems.
  • Less Manual Processing: Integrated system architecture streamlined Sales Operations, Finance, HR and Legal.
  • Improved Efficiency:  Inter-departmental confusion and conflict was greatly reduced.
  • Established Continuous Measurement and Improvement:  KPIs were measured and a blueprint that clearly defined a 3-5 year plan was established.
  • Scalability:  Deal throughput was greatly expanded without adding new resources.

HBSC Strategic Services provided Client with the information, analysis, modeling, methodology, enterprise architecture and implementation plans to achieve a more efficient, effective and compliant organization. Through our Business Transformation Service offering, Clients was able to achieve the needed operational scalability to rapidly increase their revenues while improving their margins.


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