Successful UKG Full Suite HCM Implementation – Gaming Industry

Client Overview

  • Industry: Entertainment and Hospitality (Casino)
  • Location: Northern California 
  • Size: 2000+ employees

Introduction: Cache Creek Casino Resort, a prominent casino chain in the Northern California, recognized the need to modernize its Human Capital Management (HCM) processes to manage their diverse workforce and comply with industry regulations effectively. They partnered with our expert implementation consultancy to deploy the UKG (Ultimate Kronos Group) Full Suite HCM solution. This case study outlines the successful implementation journey and its positive impact on the casino’s operations.


  1. Diverse Workforce Management: The casino industry involves various roles, from dealers and waitstaff to security and administrative staff. Managing their scheduling, time and attendance, and payroll processes were complex and required a comprehensive solution.
  2. Regulatory Compliance: The casino industry is heavily regulated, requiring strict adherence to labor laws, working time directives, and data security standards. Ensuring compliance was crucial.
  3. Communication and Engagement: With a large and diverse workforce, effective internal communication, employee self-service, and engagement initiatives were challenging.
  4. Efficiency Enhancement: The client aimed to streamline HR processes to reduce manual work, minimize errors, and improve operational efficiency.


Phase 1 – Planning and Requirements Gathering:

  • Conducted multiple sessions with the casinos’ HR and IT teams to understand their current processes, pain points, and future requirements.
  • Developed a comprehensive implementation plan that detailed the project scope, timeline, milestones, and resource allocation.

Phase 2 – Configuration and Customization:

  • Configured the UKG Full Suite HCM system according to the casino’s requirements, including job roles, shift patterns, pay rules, and regulatory compliance parameters.
  • Customized workflows to streamline recruitment, onboarding, training, tips and tokes, and workforce management / scheduling.

Phase 3 – Data Migration and Integration:

  • Migrated legacy employee data to the UKG system, ensuring accuracy and data integrity throughout the process.
  • Integrated the HCM system with the casino’s existing payroll and time clock systems to ensure seamless data flow.

Phase 4 – Training and Change Management:

  • Conducted comprehensive training sessions for HR staff, department managers, and employees on using the new HCM system effectively.
  • Developed change management strategies to ensure the smooth adoption of new technology and processes.

Phase 5 – Go-Live and Support:

  • Successfully launched the UKG Full Suite HCM system across all casino locations.
  • Provided on-site support during the initial weeks to address any issues and ensure a smooth transition.


  1. Streamlined Workforce Management: The UKG HCM system enabled Royal Jackpot Casinos to effectively manage complex scheduling, time and attendance tracking, and payroll processes, resulting in significant time savings and reduced errors.
  2. Regulatory Compliance: The system’s built-in compliance features helped the casino adhere to labor laws and regulations, minimizing the risk of non-compliance penalties.
  3. Enhanced Communication: Employee self-service features improved internal communication and engagement, allowing staff to access their schedules, request time off, and view essential announcements easily.
  4. Operational Efficiency: Manual HR processes were automated, leading to increased efficiency, reduced administrative workload, and improved accuracy.
  5. Data-Driven Decision Making: The HCM system provided valuable insights into workforce trends, helping management make informed decisions about staffing levels and resource allocation.


The successful UKG Full Suite HCM implementation transformed the Casinos’ HR operations, enabling them to manage their diverse workforce while ensuring regulatory compliance efficiently. The streamlined processes, improved communication, and enhanced data visibility resulted in operational excellence and increased employee satisfaction. Our expert implementation consultancy was pivotal in delivering a tailored solution that met the client’s unique needs and contributed to their continued success in the competitive casino industry.

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