HBSC is a leading Business and Technology Strategy Professional Services firm. We assist Fortune 500 and Pre-IPO companies to create innovative products, improve IT effectiveness and build highly scalable operations.
We specialize in the planning and execution of mission critical initiatives that deliver sustainable competitive advantage. Our service offerings include Business Strategy, IT Strategy, CXO Services, Business Process Outsourcing, Process Reengineering and Social Business Strategy.
At HBSC, we believe that companies are consistently overwhelmed with data and information and that tangible strategic insight is both rare and critical to sustain competitive advantage. In the long run, the ability to efficiently execute business strategy is tantamount to an organization’s ability to survive.
Vendor Management Company
Client had a history of exceptional client service; however their VMS SaaS technology platform had become outdated and was a strategic disadvantage during the sales process. The software technology had grown organically without proper IT governance or UX design knowledge and was a significant contributor to inefficient business processes, poor customer experience and lost business.
Working with the Client’s Executive Management Team, HBSC researched competitive products, assessed current product capabilities, conducted primary user research and facilitated several strategic planning sessions. During these planning sessions, a new vision was established, UX Design priorities were set and operational metrics were established. As part of the project, the following tasks were executed:
The client organization achieved the following benefits:
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