HBSC Strategic Services

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HBSC is a leading Business and Technology Strategy Professional Services firm. We assist Fortune 500 and Pre-IPO companies to create innovative products, improve IT effectiveness and build highly scalable operations.
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Industry Expertise
We specialize in the planning and execution of mission critical initiatives that deliver sustainable competitive advantage. Our service offerings include Business Strategy, IT Strategy, CXO Services, Business Process Outsourcing, Process Reengineering and Social Business Strategy.
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At HBSC, we believe that companies are consistently overwhelmed with data and information and that tangible strategic insight is both rare and critical to sustain competitive advantage. In the long run, the ability to efficiently execute business strategy is tantamount to an organization’s ability to survive.

Green Tech

Many Fortune 1000 corporations are beginning to look at Green Technology (GreenTech) as a critical success factor in their strategic planning cycles. This trend has accelerated over the past several years due to competitors reengineering supply chains to make them greener, consumer environmental awareness and increased evidence of environmental impacts.

The primary reasons that corporations are now taking the GreenTech movement seriously is due to the following market forces:

Increasing energy prices
Less expensive alternatives such as future generation, or, mixed fuels
Current and anticipated future compliance requirements
Potential to reduce operating cost
Desire to improve public relations / perceptions
Corporate tax breaks

HBSC is on the forefront of answering the calls to these opportunities for our Clients by:

Conducting Carbon and Green Organizational Assessments
Creating De-carbonization Strategies
Designing Green IT and Data Center Initiatives
Conducting Sustainable Energy Analysis
Establishing Green Portfolio Programs

HBSC is recognized as a thought leader in applying environmentally sound Green Technology for competitive advantage. Our IT and Operations Strategy teams have significant experience in helping large enterprises innovate their businesses and doing it in an environmentally friendly way. If your firm is looking to begin Green Initiatives or to augment ones currently in place, HBSC can help provide cutting edge business perspectives to improve your competitiveness.

What We Do

We help our Clients “Go Green” because Climate Change is real. HBSC has helped organizations address their growing carbon footprints by analyzing employee travel, alternative energies, waste management, recycling as well as strategies to reduce office heating and cooling.

“Go Green” Analysis

HBSC Strategic Services helps our Clients analyze and optimize their organizational carbon footprint.

Data Center Optimization

We leverage computer virtualization technologies across the enterprise and significantly reduce the organization’s energy requirements.

PEO Transition – High Tech Company

Client

High Tech Software Company

Challenge

A fast growth 450-person company was receiving increasingly poor service and over-spending on their current workforce due to a 4-year PEO relationship. The Organization decided to take control of their HR, Payroll and Benefits functions and build a better culture at the company.

The Solution

The company reached an inflection point and decided to convert from the existing PEO model and bring HR, Benefits and Payroll business processes in-house. This required the implementation of a new HRIS platform. The system implementation included 6 modules (HR, Payroll, Benefits and three Talent Management modules) for 380 US-based staff and approximately 70 international staff. HBSC provided on-going support including project management and HR and Payroll subject matter expertise around data conversion, compliance and business process roll-out. Our approach quickly had the new business processes, systems and staff trained and up and running with a 4-month period.

Goals

The following goals were pursued during the engagement:
- Facilitate conversion from PEO platform to a new HRIS platform
- Provide project management, business analysis and compliance assessment for the system implementation
- Design and roll-out new business processes and policies
Tasks

HBSC worked collaboratively HR, Payroll, Benefits, and IT team members to implement the HRIS solution. Our engagement tasks are listed as follows:
1. Establish PEO checklist, project plan and timeline for conversion
2. Evaluate, select and implement new HRIS technology platform
3. Work with Insurance Broker to design and select new benefits packages
4. Assist in HRIS set-up, configuration and staffing
5. Assist with workflows definition and implementation
6. Review data conversion process with staff and ADP
7. Define and prioritize required interfaces
8. Facilitate configuration testing
9. Ensure compliance with local and national employment laws
10. Facilitate HRIS roll-out and end-user adoption of new system
The Benefits

The organization was able to simultaneously improve employee satisfaction, reduce employment costs and scale their operations internationally. Several benefits included an improved employee experience, reduced paperwork and human touch and additional HR analytic capabilities. The skills necessary to transition from the co-employment model to managing the processes and systems in-house were developed through a collaborative work approach between client staff and HBSC subject matter experts.
Digital Discovery

Client

Global Logistic and Shipping Company

Challenge

Organization lacked a Digital Strategy and Roadmap for competing with online competitors that were rapidly digitizing their service offerings.

The Solution

HBSC worked collaboratively with the Client Team to establish a vision and create customer-centric research and prototype a AI First Customer Experience.
- Established a Digital Strategic Vision
- Conducted customer-centric research with the end-user community
- Developed a framework for evaluating and prioritizing Digital Opportunities
- Assessed current operational / technical capabilities
- Determined Roadmap and high-level phased approach
Phase I – Digital Discovery
1. Recruit Customer participants and conduct in-depth interviews
2. Document Customer process flows in “Journey Maps” and “Story-boards”
3. Conduct competitive UX Assessment
4. Conduct Product Opportunity Assessment
5. Assess foundational technical requirements
6. Develop vision, key objectives and value proposition
7. Develop opportunity prioritization leveraging Build, Extend and Innovate Framework
Phase II – UX Research and Analysis
1. Develop an Initial Research Project Plan
2. Conduct interviews with “Customer” users performing top 6 tasks for which they use the existing portals, followed by interpretation
3. Creation of a “Customer-centric” Sequence Model – Ordered steps both in and out of the application that Customers perform
4. Conduct Heuristic Audit on industry portal functionality
5. Collaborate with Key Stakeholders
6. Create detailed “Customer” Storyboards – Visually capture details of each task
7. Create a Low-fidelity “Customer-centric” Prototype including one round of usability testing
Deliverables
- Digital Discovery Roadmap – Opportunity Assessment Document
- User Experience Research Document and Prototype
The Benefits

Organization leapfrogged the competition by developing a market leading online and mobile presence that leveraged Machine Learning algorithms. Created a 3-year growth strategy and roadmap and fundamentally changed organization’s “Analog” culture to embrace digital innovation.
HCM Cloud Software Implementation

Client:

Retail & Commercial Financial Services Company

The Challenge:

The Client had a legacy on-premise Oracle ERP / Peoplesoft HCM platform and was experiencing inaccuracies in their HR, Benefits and Payroll operations. In addition, the organization had multiple compliance-related issues that were not being addressed by the current vendor solutions.

The Solution:

Working with the Client Executive Team, HBSC conducted a detailed process mapping and pain-point analysis to understand the root causes. Our Team conducted a RFP process, selected a SaaS vendor platform and implemented a solutions while integrating back to legacy systems. The following tasks were executed:
1. Conducted stakeholder interviews to understand business and technology pain-points
2. Documented requirements and created a customized RFP
3. Conducted a Proof of Concept (POC) with multiple SaaS HCM vendors
4. Worked with Management to select an appropriate solution
5. Conducted implementation planning and ROI analysis
6. Implemented new HCM and Payroll SaaS solution
7. Integrated HCM solution into existing architecture along with Benefits service providers
8. Conducted a security audit on the new architecture
9. Successfully launched new solution company-wide
The Benefits:

Client achieved a successful implementation with the following benefits:
- Productivity Improvement: Client achieved best-in-class SaaS solutions that greatly improved efficiency
- Increase Scalability: Organization greatly expanded their growth potential without adding resources
- Cost Savings: Lowered infrastructure cost by over 30% (annual cost savings).
- Increased Compliance: HR, Payroll and Finance processes achieved the proper controls and came into full regulatory compliance.
Strategic Analysis – Cloud Computing

Client:

Federal Government Agency (Washington DC)

The Challenge:

General Services Administration (GSA) wanted a strategic plan for “Going Green” across its 100+ data centers.

The Solution:

Working with agency directors and the CIO, HBSC assessed state of the industry virtualization best practices, conducted a gap analysis on existing data center technology platforms, facilitated strategic planning sessions and developed a business case for Federal Government data center virtualization. During these planning sessions, a new organizational vision was established, priorities were set and operational metrics were established. As part of the project, the following tasks were executed:
1. Conducted a Strategic Assessment across multiple government agencies
2. Facilitated strategic planning sessions with Agency leadership
3. Assisted in developing value propositions for various aspects of data center virtualization
4. Developed business case and impact analysis (Vitualization, HVAC, Real Estate Footprint, Labor)
5. Conducted overall security risk assessment of Vitualization technologies
6. Developed short-term / long-term government acquisition strategies
7. Specified new process and systems architecture service offerings for GSA
8. Established organizational metrics for tracking progress toward data center virtualization
9. Established overall business case for government agencies to “Go Green”
The Benefits:

Government Agency achieved the following benefits:
- Newly Created Service Offering – A new GSA strategic services offerings for federal, state and local government agencies was proposed.
- Demonstrated Opportunity for Significant Cost Saving – Provided a detailed road-map for Government Agencies to decrease data center costs by billion of dollars.
- Establish Governmental Acquisition Strategy – Created governmental schedule of services available to all Federal, State and Local government agencies.