At HBSC, we are leaders in Digital and Organizational Transformation. We help reimagine businesses while creating exceptional customer and employee experiences.

Winning in the Digital Economy

In today’s rapidly evolving business landscape, organizations face unprecedented challenges and opportunities driven by digital innovation. HBSC’s Digital and Organizational Strategy Services are designed to guide companies on their journey to harness the full potential of digital technologies while ensuring seamless alignment with organizational capabilities. Our holistic approach combines cutting-edge digital insights with comprehensive organizational transformation strategies to drive sustainable growth, efficiency, and competitive advantage.

We help clients discover new opportunities to thrive in the Digital Age—building digital roadmaps that transform your business. This involves radically transforming enterprise-wide rather than a collection of individual initiatives. Going digital is about operational speed, agility, and delighting customers. Our comprehensive Digital Assessment methodology uncovers numerous convergence points across the following areas:

• Disrupt Markets
• Engage Customers
• Empower Employees
• Optimize Operations

Working collaboratively, we crystallize your digital vision and then stands side-by-side with you driving execution. In our experience, many companies fail not because they have selected the wrong strategy but because they move too slowly in the required direction. Experimentation is good, but organizations that move incrementally fail to meet their objectives—often achieving poor performance.

Similarly, companies with ineffective strategic planning processes typically only focus on short-term objectives. Our in-depth trend analysis and data-driven decisions assist our clients in examining new market opportunities, making sound strategic decisions, and executing with speed and precision.

Digital Assessment

At HBSC, we drive business adoption of digital technologies such as cloud computing, artificial intelligence, and automation. As business becomes increasingly globalized, volatile, and competitive, disruptive technologies and new business models fuel hyper-growth. In this environment, incumbents become displaced at an accelerated pace, and corporate leaders require a Trusted Advisor to ensure long-term success. At HBSC, we provide digital and organizational consulting services that focus on transforming the customer experience, innovating business models, and accelerating digital efficiency.

Some of the critical questions that every executive needs to answer include:

1. What areas of the business would most benefit from Digital Transformation?
2. How quickly should the organization adopt AI, Cloud, and RPA technologies?
3. How will business executives gauge the success of the overall transformation?

Digital Transformation Assessments are the cornerstone of our consulting practice. We approach every engagement with a comprehensive analysis of market dynamics, value chain analysis, and an assessment of disruptive technology opportunities.  If your firm is looking for a technology-driven competitive edge, we can provide new business perspectives to help your organization transform.

We help Clients maximize emerging technology.  Digital levers include:

1. Transform Processes via Cloud and AI Strategy
2. Transform through Spending Optimization
3. Drive Socially Enabled Commerce
4. Merge Back, Middle and Front-offices
5. Create Customer-centric BI and AI Insights
6. Future-Proof IT Architecture
7. Transform Decision Making via AI

With the increasing amount of data generated, companies seek to extract insights from their data to drive business decisions. In addition to transforming the application architecture, HBSC helps companies create their data analytics strategy, develop solutions, and implement data-driven decision-making processes.

Service Offerings:

1. Digital Transformation Strategy: Our experts collaborate with clients to create tailored digital transformation roadmaps. We assess the organization’s current digital maturity, identify opportunities for growth, and craft a comprehensive strategy that integrates technology, processes, and talent. By leveraging data-driven insights and industry benchmarks, we enable clients to optimize operations, enhance customer experiences, and unlock new revenue streams.
2. Digital Innovation and Disruption: We help clients stay ahead of disruptive trends by identifying emerging technologies with the potential to reshape industries. Our teams provide deep market analysis, evaluate innovative business models, and recommend strategies for capitalizing on these trends. Through scenario planning and strategic partnerships, we position clients to lead in the digital era.
3. Organizational Agility and Design: A successful digital transformation hinges on an organization’s ability to adapt and innovate. Our consultants work closely with clients to redesign processes, structures, and roles, fostering agility and cross-functional collaboration. We assist in building a culture of continuous learning, experimentation, and risk-taking, essential for thriving in a digital-first world.
4. Change Management and Adoption: Introducing new digital tools and processes requires a people-centric approach. We develop change management strategies that engage employees at all levels, ensuring smooth transitions and minimizing resistance. Our methodologies promote quick adoption, employee empowerment, and the cultivation of a workforce aligned with the organization’s digital vision.
5. Data Strategy and Analytics: Leveraging data as a strategic asset is pivotal for digital success. We assist clients in formulating data strategies that align with business goals. Our experts help establish robust data governance frameworks, implement advanced analytics, and generate actionable insights that drive informed decision-making and personalized customer experiences.
6. Digital Ecosystem and Partnerships: Building a robust digital ecosystem involves identifying the right partners, platforms, and alliances. We guide clients in shaping partnerships that accelerate innovation and broaden market reach. Our approach encompasses ecosystem mapping, partner selection, and collaboration strategies that enhance competitive advantage.

Example Client Initiatives:

Quote to Cash Services

We help organizations build and optimize their Sales and Revenue Management practices through our Quote to Cash Services practice.  We focus on all elements of Deal Management, including deal creation, contracting, review, booking, and fulfillment as well as integration to your ERP system.

Mergers and Acquisitions

We support clients going through Mergers and Acquisitions that require Transaction Support Services.   Companies frequently use our Acquisition and Integration Advisory Services to assess and execute high-value growth strategies.

Procure to Pay

We help businesses rapidly scale and optimize their Procure-to-Pay processes, policies, and system capabilities. Optimizations include procurement intake, contract management, purchase orders, and optimizing spend.

Contract Lifecycle Management

We help clients transform their Contract Lifecycle process to become more compliant and revenue efficient. The most visible and critical CMS functionality includes: 1) Ability to automate relationship creation and management, 2) Enhanced operational and financial improvement, and 3) Overall reduced financial and compliance risk.

Change Management

Leading large-scale strategic initiative involves overcoming organizational change barriers. Only by understanding a company’s people, culture, processes, systems, and organizational structures can lasting improvements be implemented.  Our time-tested methodologies and leadership practices assess change readiness, achieve alignment, and drive transformational execution. 

AI / Predictive Analytics

The ability to predict the future is power. We help organizations achieve competitive advantage through numerous predictive analytics techniques.

• Linear & Logistic Regression
• Decision Trees
• Cluster Analysis
• Neural Networks (traditional)
• Deep Learning (deep neural networks)
• Ensemble Models
• Genetic Algorithms
• Natural Language Processing or Text Analytics
• Uplift Modeling
• Monte Carlo methods

While most organizations have a strong appetite for data, most are hobbled by siloed transactional systems. The lack of data aggregation hinders customer and employee analysis and insights.

To start your Digital Transformation Journey, contact us at transform@hbsconsult.com or 800-970-7995.