Benchmarking, when properly applied, offers organizations an effective means of improving their performance.  The fact that customers, employees and business partners are free to choose between market alternatives, makes organizational benchmarking a key competitive tool.   Benchmarking can be used to understand performance and provide incentive for non-competitive parts of the organization to improve efficiency.

In today’s dynamic business environment, comparative analysis and best practices can lead to Strategic and Operative performance.   Our end-to-end methodology helps organizations plan and execute both internal, external and functional benchmarking studies that deliver actionable improvement recommendations.

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Step 1 : Define, Plan and Collect

• Establish need for benchmarking
• Identify benchmark subject(s)
• Identify partners (superior performers)
• Determine data collection methodology
• Collect internal internal / 3rd party data

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Step 2: Comparison and Analysis

• Assess strengths & weaknesses
• Determine competitive gap
• Validate findings
• Project future performance

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Step 3: Review Results and Action

• Communicate study results
• Establish functional goals
• Develop action plans
• Implement and Monitor
• Recalibrate benchmarks

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