The mandate to know your customer at all points of contact is only accelerating.  In this environment, businesses need to be flexible and nimble and leading businesses need to be both Omni-channel and Omni-business.  Omni-channel businesses represent the seamless convergence of the offline retail experience and online Ecommerce experience.   In order to deliver this top-tier customer experience, we help our clients implement platforms that fully deliver this integration.

Cloud-based Customer Relationship Management (CRM) platforms have become the life-blood of most Sales and Customer Support organizations.  These systems help companies increase sales revenue, lead conversion, customer satisfaction and can be deployed much faster than traditional on-premise software.

Solutions

To this end, HBSC has evaluated and implemented the following vendor solutions:

• Salesforce.com
• Apptus
• ServiceNow